Contracting parties

Based on the following terms and conditions, a contract is concluded between the customer and Secret Escape Game Frankfurt UG (limited liability) (Address: Am Salzhaus 4, 60311 Frankfurt, company register: Amtsgericht Frankfurt am Main, company registration number: HRB 101511)

Object of the contract

In terms of this contract the sale of services via the online presence of the Provider is regulated. The page of each offer is refered to for the details.

Conclusion of contract, contract design and duration of the contract

The contract is concluded in electronic business transactions via the online system or other means of distance communication such as telephone and e-mail. The described offers represent a non-binding request of a delivery of an offer, that the provider can accept.

The ordering process which leads to concluding the contract includes the following steps in the online system: 

• Pressing the button ‚Book‘.
• Checking and editing the order as well as the inputs.
• Choosing the payment method.
• Pressing the button ‚Confirm booking!‘.
• A confirmation e-mail on the order received.

The customer himself has no possibility to access directly the saved text. 

The contract is concluded for an uncertain period of time.

Prices

All prices are final and include the value added tax. Apart from the final prices there may be extra costs to bear depending on the delivery type, that will be conveyed to the customer.

Payment terms

The Customer can pay only using the following payment methods: money transfer per request, payment-service-providers (PayPal, Stripe) and payment via card or in cash. Payment methods other than the above-mentioned ones are not offered and will be denied.

The usage of a payment-service-provider allows the Provider and the Customer to make a transaction between each other. In that case the payment-service-provider forwards the payment to the Provider. Further informations are available on the internet page of the corresponding payment-service-provider. The invoice amount can also be paid in the offices of the Provider in the common office hours via card or in cash.

Gift vouchers

Gift vouchers (value coupons), which can be bought on the online presence or in the office premises of the Provider, entitle the Customer or the person, who gets the voucher passed from the Customer to use the value of the coupon as a payment method when buying tickets.

The Customer has the right to withdraw from the purchase within 14 days (beginning from the day of the purchase) without specifying the reasons for his decision. In order to withdraw from the purchase the Customer has to inform about his decision to withdraw through a clear written statement  (e.g. by a letter sent by post or via e-mail). The same payment method will be used to refund the amount of the purchase to the Customer as it was used by the Customer during the initial transaction. 

Gift vouchers that were bought on the online presence of the Provider lose their validity after the period of time noted on the voucher. After the expiry date the Customer has no legal entitlement to the services given by the Provider.

A pay-off of the amount of the voucher is not possible.

In case the coupon worth exceeds the invoice amount, the rest credits of the coupon can be used by applying the coupon code once again. A pay-off of the rest amount of the voucher is not possible.

Right of withdrawal

The Provider is selling services in the area of leasure activities. These services are not due to refund or exchange according to § 312 g Paragraph 2 Nr. 9 BGB. This means, that there is generally no right of withdrawal for the tickets bought via the online presence. 

For private bookings that were carried out via the online-system the following terms of cancelation apply:

• 100% cancelation fee incurs for the cancellations made less then 24 hours in advance
• 50% cancelation fee incurs for the cancellations made less then 48 hours in advance
• No cancelation fee incurs for the cancellations made 48 or more hours or in advance

The following terms of cancelation apply for team events:

• In case of reduction of the initial amount due to payment by the Customer (e.g. because of decrease in the number of participants) by more than 15% we reserve the right to charge at least 85% of the expected payment amount.
• No cancelation fee incurs for the cancellations made 2 or more weeks in advance
• 50% cancelation fee incurs for the cancellations made 7 up to 13 days in advance
• 90% cancelation fee incurs for the cancellations made 6 up to 4 days before the beginning fo the event
• 100% cancelation fee incurs for the cancellations made 3 or less days before the beginning fo the event

To withdraw from the purchase the Customer has to inform about his decision to withdraw through a clear written statement  (e.g. by a letter sent by post or via e-mail). The same payment method will be used to refund the amount of the purchase to the Customer as it was used by the Customer during the initial transaction. 

The booking is binding if less than 48 hours are left from the time the booking is made till the beginning of the game.

Customer liability

The Customer takes part in the game at his own risk. The customers are unequivocally informed, that they are locked in a room for 60 minutes. Persons, who can't stay in a room for 60 minutes due to physical and mental conditions are asked to refrain from event participation. 

The Customer is liable for all damage caused by him in the rooms of the Provider. The Customer will be charged for the repair payments and/or the costs occured for new procurement. 

Receiving e-mails

The customer agrees to receive e-mails that will be sent to confirm the online-ticketing or the online-booking. The agreement includes also a one-off e-mail sent to the Customer after the event where he will be asked to evaluate the game.

Customer behaviour 

The rooms of the Provider are subject to § 2 Act on Copyright and Related Rights, hence it is strictly forbidden to film or to take pictures there. Smoking is forbidden in all tooms of the Provider. The Provider reserves the right to deny entry to the persons who are under the influence of alcohol and drugs or have a showy, agressive behaviour on the day of the event. The price of the ticket or the value of the coupon are not refunded in such cases. It is forbidden to bring animals to the event.

Language, jurisdiction, applicable law und salvatory clause

The contract is written in German language. Further implementation of contractual relationship is in German. The only law applicable is the law of the Federal Republic of Germany. Für Verbraucher gilt dies nur insoweit, als dadurch keine gesetzlichen Bestimmungen des Staates eingeschränkt werden, in dem der Kunde seinen Wohnsitz oder gewöhnlichen Aufenthalt hat. The area of jurisdiction for all of the disputes with Customers, that are not consumers, legal entities of public law or special public law fund is the registered office of the Provider. The ineffectiveness of a provision of these terms and conditions has no effect on the effectiveness of the other provisions.